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Home Our Services Contract Based Support

Contract Based Support

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The ideal choice for small business or charities on a budget.  Our contract based technical support service is purchased on an annual basis, whereby you pay for a set number of hours within the year. Your contract allows you to call upon our technical expertise to resolve any I.T. issues that may occur, you can use the time for consultancy, or for projects such as web-design, it's up to you, it's your time.

The hourly rate for a support contract is based on the number of hours purchased (minimum 10hrs), and is always discounted when compared to our standard minimum £30.00 hourly rate. For your peace of mind, we have a refund policy for unused hours, either through contract termination, or simly because you didn't use the hours. All 'used' time is recorded on a per minute basis so you get more for your money, and you can see exactly where your time goes.

The SHOP PC online helpdesk is available to all our customers with a support contract. The facility allows you to log 'trouble tickets' via the internet so that you can report issues on your systems for us to resolve.  You can monitor our progress as we work, and add comments too.

In addition, all computers covered by your support contract will be inventorised and have remote access software installed so that we can support you, your machines and your staff remotely, again this saves time and money.

If you would like to find out more about our support offerings, why not get in touch with us.


Existing Clients in the Banff Area

Homestart Deveron
Home-Start is a national charity with schemes in hundreds of local communities. We recruit and train volunteers to help families with young children. Our volunteers, who know about being a parent, support other parents by visiting them in their own homes for a couple of hours each week. We also run special family groups and hold social events for families.

Banffshire Partnership
Banffshire Partnership provides community transport for people unable to access public transport for any reason. These might include rural isolation, age, disability or lack of confidence.

I.C. Andrews Banff
I C Andrew Opticians provide a full range of ophthalmic services in and around the Banff area. Private and NHS eye examinations are carried out on the premises by our qualified professional staff. We hold hundreds of spectacle frames in stock, many with designer names, and have access to the latest lenses available. We also provide a full contact lens service including the supply of soft, disposable, and tinted lenses.

Haemolytic Uraemic Syndrome Help (HUSH)
Haemolytic Uraemic Syndrome Help (HUSH) is a charitable organisation set up in 1997 following the outbreak of E.coli O157 in Central Scotland (Wishaw) when 20 people died and there were 497 reported cases.


 
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square-spc SHOP PC and IMailUK.com are the trading names of Mr Robert Woods.  SHOP PC (IMailUK.com) operates from 7 The Bents, Sandend, Banff, Aberdeenshire, Scotland, AB45 2UF. Our Terms and Conditions can be found HERE.

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